FAQ

Once your order is shipped, you will receive a WhatsApp message from the delivery company or the courier. They will contact you by phone to arrange the delivery. Standard shipping usually takes 5–7 business days, and express shipping takes 2–3 business days. All orders are processed within 24 hours on business days. What materials are your candles made from? Our products are made from high-quality resin, featuring a laser candle that is safe, long-lasting, and easy to use—no manual lighting needed. Each piece is lightweight and can be easily hung on the wall or placed elegantly on a tabletop as a stylish décor piece

Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days depending on your location. Customs fees and import taxes may apply and are the responsibility of the customer.

Absolutely! Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your package in real-time on our website or the carrier's website.

Our products are made from high-quality resin, featuring a laser candle that is safe, long-lasting, and easy to use—no manual lighting needed. Each piece is lightweight and can be easily hung on the wall or placed elegantly on a tabletop as a stylish décor piece.

Yes, we use non-toxic and safe materials that maintain premium quality while being environmentally conscious. Our packaging is recyclable and minimal, offering a luxurious yet sustainable experience.

Yes, we provide luxury gift wrapping upon request for a small additional fee. Each item is carefully wrapped with elegant touches, making it a perfect ready-to-gift piece for any special occasion.

We offer inspection upon delivery before payment. You can check the product in the presence of the courier to ensure it meets your expectations. Once the order is paid and received, returns or exchanges are only accepted in case of a manufacturing defect. If you choose to reject the order upon delivery, the shipping fee must be covered by the customer. Please make sure to inspect your item carefully at the time of delivery.

Refunds are only applicable in the case of confirmed manufacturing defects after the order has been received. Once the issue is verified, a replacement or refund will be processed within 3–5 business days. Please note that orders rejected without valid reasons will not be eligible for a refund, and shipping fees will apply.

All items are carefully packed before shipping. However, if your product arrives damaged or with a manufacturing defect, please contact us within 48 hours and provide clear photos or videos. We will arrange a replacement or a full refund, including shipping costs, if the issue is confirmed.