FAQ

📦 How long does delivery take?

Orders are processed and shipped within 2–7 business days. Delivery time may vary depending on location or unforeseen circumstances.

🔄 Do you accept returns or exchanges?

Exchanges are accepted only if the product is received damaged or broken and reported at the time of delivery.

📦 Can I inspect the product upon delivery?

Yes. You are allowed to inspect the product while the courier is present.

🚚 Can I return the product at delivery?

Yes. If you decide not to keep the product after inspection, you may return it on the spot.
Shipping fees will be charged to the customer.

❌ Can I return or exchange the product after acceptance?

No. Once the product is received in good condition and accepted, no returns or exchanges are allowed.

💬 How can I contact Luxoria?

You can contact us via website chat, Facebook, or Instagram. Our team responds within 24 hours.

🛠️ Are the products made by Luxoria?

Yes. All products are designed and manufactured by our own team, with a strong focus on quality and craftsmanship.

💳 Are payments secure?

Yes. We offer secure and trusted payment methods to ensure a safe checkout experience.

📍 Do you have a physical store?

No. Luxoria is an online-only store, offering exclusive designs directly to our customers.